FLEX Manager, Business Process Validation
On-siteBethesda, Maryland, United States
EXPIREDBethesda, Maryland, United StatesOn-sitePart TimeBachelors DegreeHospitality ServicesEnterprise
Part TimeBachelors DegreeEnterpriseHospitality Services
Job Summary
Facilitate BPV Agile ceremonies, coordinate testing readiness planning, and manage defect triage across business, product, engineering, and release teams. Lead execution of scenario reviews, script validation, and environment provisioning while tracking dependencies, risks, and blockers to ensure release readiness. Develop and maintain testing metrics dashboards, prepare executive status reports, and standardize defect documentation practices using Jira and Smartsheet. Partner with globally distributed teams to drive transparency and continuous improvement in the software testing lifecycle.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, Hospitality Technology, or a related field; or equivalent practical experience, including 6+ years of relevant work experience in BPV, software testing, QA, project coordination, or technology delivery
- 4+ years of experience in BPV, software testing, QA, testing coordination, project management, or enterprise technology delivery
- Experience supporting the software testing lifecycle, including scenario design, scripting, execution, validation, and closure
- Experience facilitating Agile ceremonies within Scrum, SAFe, or similar delivery frameworks
- Experience coordinating testing readiness, defect triage, metrics reporting, and release readiness across multiple initiatives
- Experience partnering with cross-functional business, product, engineering, QA, operations, and release teams
- Experience supporting enterprise software implementations and integrated system testing activities
- Strong knowledge of SDLC, STLC, Agile, Scrum, SAFe, DevOps, defect management, and release readiness practices
- Skilled in facilitating Agile ceremonies and driving execution accountability across multiple stakeholders
- Skilled in tracking testing metrics, quality indicators, execution progress, risks, dependencies, and release readiness
- Strong analytical capability to interpret testing data, identify trends, and communicate actionable insights to stakeholders and leadership
- Organize work effectively across competing priorities, timelines, stakeholders, and delivery dependencies
- Communicate clearly through written updates, verbal briefings, presentations, and executive-level status reporting
- Solve problems proactively in fast-paced, cross-functional delivery environments
- Leverage Jira, Jira dashboards, workflow management, and related defect tracking tools to manage testing activity and quality visibility
- Develop reporting and insights using Smartsheet, Power BI, Tableau, Excel, and other data visualization tools
Desired Qualifications
- Background in hospitality industry or hotel operations
- Familiarity with BPV methodologies, including scenario creation, process validation, variation management, and persona-based testing
- Ability to apply automation best practices to improve testing efficiency, repeatability, and quality outcomes
- Exposure to enterprise platforms such as Salesforce, ServiceNow, Workday, Oracle, SAP, PMS, POS, CRM, loyalty, finance, procurement, or hospitality operations systems
- Certified Scrum Master (CSM), SAFe Practitioner, SAFe Agilist, or related Agile certification
- Exposure to test automation initiatives, quality engineering transformations, or AI-assisted testing capabilities
- Experience collaborating with globally distributed onshore and offshore delivery teams
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