Fleet Operations Regional Manager - Central Region
RemoteDallas, Texas, United States
Job Summary
Lead a distributed team of 8–15 Fleet Technicians across 10+ states, managing scheduling, on-call rotations, and deployment coverage to meet regional fleet SLA commitments. Own key reliability metrics including Uptime, MTTR, and MTBF, conducting root cause analysis on recurring failures and partnering with Engineering for systemic fixes. Serve as the primary operational owner between Bedrock and Central Region partners, attending QBRs, communicating fleet status, and escalating risks to the Head of Data & Fleet Operations. Recruit, onboard, and develop technician talent while enforcing safety, operational rigor, and continuous improvement. Travel up to 50% across the Central Region, including overnight trips, to support technicians and partners on customer sites.
Required Qualifications
- 5+ years of experience in field service, fleet operations, or technical field management — with at least 2 years in a supervisory or management role overseeing field technicians
- Demonstrated ability to manage geographically distributed teams across multiple states or regions
- Hands-on technical background in electromechanical systems, robotics, industrial automation, or a closely related field (e.g., aerospace, heavy equipment, EV/autonomous vehicles)
- Proven track record owning and improving reliability KPIs such as fleet uptime, MTTR, MTBF, or first-time fix rate
- Strong analytical skills comfortable reading data from fleet monitoring systems, building summary reports, and making data-driven operational decisions
- Excellent communication skills: able to communicate technical issues clearly to non-technical stakeholders and represent Bedrock professionally with enterprise customers
- Ability and willingness to travel up to 50% across the Central Region, including overnight and multi-day trips
- Valid US driver's license with a clean driving record; able to operate a commercial service vehicle if required
- Proficiency with field service management software (e.g., Fleetio, SAP, Salesforce Field Service, IFS, or comparable FMS & ERP platforms)
- Must be able to work occasional weekends, evenings, or on-call shifts in response to fleet incidents or customer escalations
- Ability to lift up to 40 lbs, stand for extended periods, and occasionally work in confined or elevated spaces with appropriate PPE
Desired Qualifications
- Bachelor's degree in IT, Business, Management, Engineering, Robotics or equivalent professional experience
- Experience in the robotics, autonomous systems, or advanced manufacturing industries
- Familiarity with ISO reliability standards or equivalent reliability engineering frameworks
- Experience managing technician teams that perform both preventive maintenance and complex corrective repairs on sophisticated electromechanical systems
- Six Sigma, Lean, or other formal process improvement certification
- Prior experience working within a venture-backed or high-growth technology company comfortable with evolving processes and limited structure
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