Fleet Operations Regional Manager
RemoteAtlanta, Georgia, United States
Job Summary
Directly manage a distributed team of 8–15 Fleet Technicians across 10+ states in the Eastern Region, overseeing recruitment, onboarding, scheduling, and on-call rotations to ensure regional fleet SLA commitments are met. Own regional reliability metrics including Uptime, MTTR, and MTBF, conducting root cause analysis on recurring failures and managing parts inventory to resolve issues within required windows. Serve as the primary escalation point for complex field issues and the senior Bedrock field representative for customer relationships, attending QBRs and site reviews to communicate fleet status and incident updates. Ensure all field activity is accurately documented in the Fleet Management System, enforce standardized maintenance procedures, and manage the regional operations budget while maintaining strict compliance with federal, state, and local regulations.
Required Qualifications
- 5+ years of experience in field service, fleet operations, or technical field management
- at least 2 years in a supervisory or management role overseeing field technicians
- Demonstrated ability to manage geographically distributed teams across multiple states or regions
- Hands-on technical background in electromechanical systems, robotics, industrial automation, or a closely related field
- Proven track record owning and improving reliability KPIs such as fleet uptime, MTTR, MTBF, or first-time fix rate
- Strong analytical skills comfortable reading data from fleet monitoring systems, building summary reports, and making data-driven operational decisions
- Excellent communication skills: able to communicate technical issues clearly to non-technical stakeholders and represent Bedrock professionally with enterprise customers
- Ability and willingness to travel up to 50% across the Central Region, including overnight and multi-day trips
- Valid US driver's license with a clean driving record
- ability to operate a commercial service vehicle if required
- Proficiency with field service management software (e.g., Fleetio, SAP, Salesforce Field Service, IFS, or comparable FMS & ERP platforms)
- Ability to lift up to 40 lbs
- ability to stand for extended periods
- ability to work in confined or elevated spaces with appropriate PPE
- Must be able to work occasional weekends, evenings, or on-call shifts
Desired Qualifications
- Bachelor's degree in IT, Business, Management, Engineering, Robotics or equivalent professional experience
- Experience in the robotics, autonomous systems, or advanced manufacturing industries
- Familiarity with ISO reliability standards or equivalent reliability engineering frameworks
- Experience managing technician teams that perform both preventive maintenance and complex corrective repairs on sophisticated electromechanical systems
- Six Sigma, Lean, or other formal process improvement certification
- Prior experience working within a venture-backed or high-growth technology company comfortable with evolving processes and limited structure
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