Fleet Maintenance Coordinator
On-site · Saint Paul, Minnesota, United States
Job Summary
Fleet Maintenance Coordinator within CHS Fleet Services coordinates emergency and scheduled fleet maintenance for remote and isolated trucks and trailers, triages inbound maintenance calls, dispatches approved vendors, monitors repair progress, validates completed work, and documents service outcomes. Supports vendor management function by enforcing vendor standards, service expectations, cost control, and compliance across CHS fleet operations. Responsibilities include receiving and triaging maintenance calls, dispatching repairs through preapproved national account vendors, coordinating preventative maintenance, maintaining communication with drivers, operations, vendors, and Fleet Services teams until equipment is returned to service, escalating safety-critical or out-of-policy situations, validating repair scope and billing, identifying repeat repair trends or vendor performance concerns, and documenting calls and approvals for billing validation, reporting, and audit readiness.
Required Qualifications
- 1+ years of experience in call center operations, fleet maintenance coordination, transportation support, or service dispatch
- High School diploma or GED preferred
- Ability to handle high-volume inbound calls and prioritize urgent requests
- Working knowledge of truck and trailer maintenance concepts, roadside breakdown response, and common repair terminology
- Strong customer service and communication skills, with the ability to remain calm, clear, and professional during high-stress situations
- Ability to triage issues, assess safety and urgency, and make sound real-time decisions within defined procedures
- High level of organizational skill, ability to multi task, and attention to detail to accurately document service events and approvals
- Proficiency using call center systems, dispatch tools, and basic computer applications (CRM, work order systems, spreadsheets)
- Proficiency in Microsoft Office Suite- Word, Excel, Outlook, etc.
- Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position
- If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse
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