Fixed Operations Manager
On-siteMoncton, New Brunswick, Canada
Job Summary
Develop new business strategies for parts and service departments to drive revenue growth and technical productivity. Manage departmental expenses, monitor performance against goals, and lead process improvement projects to enhance interdepartmental communication. Oversee recruitment, hiring, and performance management for in-house technicians while occasionally handling escalated customer inquiries. Measure key service metrics including call handling, repair turnaround time, and customer satisfaction. Manage annual inventory counts and maintain strategic direction for Moncton and Fredericton locations within the Lounsbury Group of Companies.
Required Qualifications
- Post-secondary education or dealership experience in a relevant field
- Previous management experience in a technical environment
- Effective leadership skills
- A clear and solid understanding of personnel policies, practices, procedures, and other operational issues faced by the organization
- Effective attention to detail and a high degree of accuracy
- Sound analytical thinking, planning, prioritization, and execution skills
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
- Must be computer literate
- Working knowledge of the CDK platform and/or OEM platforms
Desired Qualifications
- Post-secondary education or dealership experience in a relevant field
- Previous management experience in a technical environment
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