Fitness Manager

The Personal Training Manager is responsible for maximizing member participation and retention in paid Personal Training Services by driving new client acquisition and existing client retention. This salaried role requires a minimum of 45 hours per week and involves managing and coaching the front-end selling process of the CrunchOne Kickoff, overseeing delivery of personal training services, owning the client journey, and ensuring team standards in punctuality, dress code, friendliness, and cleanliness. Key duties include direct selling (about 50% of time), coaching trainers on selling, managing schedules and resources, minimizing attrition, ensuring high-quality programs backed by scientific rationale, administration of Personal Training Services (dotFit program, goal tracking, program design, progress reports), and staff development (hiring, training, performance reviews). The role emphasizes KPI tracking, reporting, and communicating insights to the General Manager, with required knowledge of various Crunch programs and certifications, plus the ability to lead a team of Personal Trainers and maintain a strong member-service focus.