Fiscal Management Services Enrollment Agent

The FMS Enrollment Agent executes program policies and procedures to ensure regulatory compliance, processes FMS enrollment paperwork via phone, email, or in-person, performs tasks such as background checks and identity verification, and submits data into state systems. The role includes training parties on mandated documentation (activity notes, timesheet submissions, training verifications), maintaining accurate demographic information and documentation within the agency database within 24 hours, identifying critical incidents and analyzing trends, attending Individualized Service Plan (ISP) meetings to provide service updates, and assisting individuals in English and Spanish (verbal and written). The ideal candidate demonstrates strong computer skills (Word, Excel, web-based systems), teamwork, excellent interpersonal skills, attention to detail, adaptability in a changing environment, effective time management, problem-solving, and a willingness to travel locally. Education and experience requirements emphasize a high school diploma or GED (preferred), at least 1 year in human services or related fields, with consideration for 2 years of relevant personal experience, bilingual proficiency, and the requirement to obtain the ODP Certified Investigator’s Certificate within one year of hire.