Firstmark Customer Service Representative - Start date 9/14/2026
$33,280–$33,280 year
On-siteBrownsville, Texas, United States or Lincoln, Nebraska, United States
Job Summary
Respond to incoming borrower interactions via inbound and outbound calls, providing follow-up on inquiries and resolving escalated customer needs. Update account information in Loan Servicing and consolidation systems while negotiating transactions in accordance with established laws, regulations, and policies. Serve as a resource for customers and assist new associates with training needs. Perform tasks related to continuous process improvement and commit to performance-based organization and business philosophy. Permanent schedule after training runs 11:35AM-8:05PM CST with a start date of 9/14/2026. External candidates must reside within 60 miles of Lincoln, NE or Brownsville, TX.
Required Qualifications
- High school degree or equivalent
- Reside within 60 miles of Lincoln, NE or Brownsville, TX
Desired Qualifications
- 1 to 3 year customer service experience
- 1 to 3 year general office experience
- Knowledge of student loan industry
- Knowledge of Loan Servicing and/or Originations systems
- Service Excellence
- Strong oral and written communication skills
- Listening comprehension
- Reading comprehension
- Teamwork
- Accuracy/Attention to Detail
- Work with MS Office
- Business Math
- Problem Solving
- Managing Multiple Priorities
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