First Line Support Associate – Cost Management
On-siteManila, Metro Manila, Philippines
Manila, Metro Manila, PhilippinesOn-siteFull TimeEntry LevelEnterprise
Full TimeEntry LevelEnterprise
Job Summary
Receive and manage incoming support requests through phone, email, and chat channels. Investigate and resolve first-line operational and technical issues, escalating complex cases to appropriate teams when needed. Maintain accurate documentation and reporting of support activities while building strong relationships with internal stakeholders across multiple countries. Identify opportunities to improve support processes and customer experience within the international Procurement & Cost Management Tribe. Contribute to a high-performing, collaborative agile team focused on operational excellence.
Required Qualifications
- Completed education
- Strong communication skills
- Ability to work effectively with international stakeholders
- Customer-focused mindset
- Passion for helping others
- Strong analytical and problem-solving abilities
- Ability to work independently
- Ability to remain organized when managing multiple priorities
- Basic knowledge of IT systems, applications, and software tools
- Collaborative attitude
- Willingness to learn in a fast-changing environment
Desired Qualifications
- Experience in customer service
- Experience in operations support
- Experience in helpdesk support
- Experience in a similar role
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