First Level IT-Support / Kundenberatung (m/w/d)

Conduct first-level IT support and customer consultation for existing clients via phone and email, troubleshooting technical issues with VoIP/SIP systems and telephone installations. Listen actively to customer inquiries, analyze technical requests, and provide patient guidance to resolve problems. Engage in a structured onboarding process to learn the team, systems, and cloud telephony landscape before assuming independent responsibility. Grow into the role gradually as technical knowledge increases, taking on more tasks over time. Work primarily in home office with one weekly in-person meeting, supported by provided equipment. Join a flat-hierarchy team at a leading provider of cloud telephony solutions.