First Impression Workflow Coordinator
$52,000–$52,000 year
On-siteLos Angeles, California, United States
Job Summary
Coordinate workflow within the team, prioritizing jobs and delegating duties to associates. Assist with large or complex jobs, including high volumes of incoming/outgoing activities and expansive administrative support requests. Ensure outstanding service to clients while building strong relationships, and immediately escalate operational problems to leadership. Produce required reports on schedule and conduct quality assurance processes to maintain efficiency and client satisfaction. Read, interpret, and understand all requests via email, phone, in-person, and forms. Provide job intake services as prescribed, assess incoming requests to select the best equipment and resources, and ensure the team follows standard operating procedures. Train new employees on policies and procedures. Load copiers with paper and toner as needed, maintain all logs and reporting documentation, and handle sensitive documents. Additional duties may include setting up conference rooms, managing phone lines, and assisting with reception coverage.
Required Qualifications
- Must be able to lift up to 50 lbs. on a regular basis.
- High school diploma or equivalent.
- Minimum of three years' experience in office services preferably in a legal, banking or large corporate environment.
- Experience directing workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
- Intermediate computer skills required, generally using Microsoft Office.
- Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services
- Skilled in the use of reprographics equipment, mail, phone and/or digital equipment and other office hardware and/or software, as applicable to service line.
- Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
- Attention to detail with emphasis on accuracy and quality.
- Ability to handle sensitive and/or confidential documents and information.
- Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
- Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.
- Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
- Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
- Must be self-motivated with positive can-do attitude.
- All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.