Firmwide Online Tracking Director – Executive Director
On-site · Jacksonville, Florida, United States
Job Summary
Firmwide Online Tracking Director – Executive Director leads the privacy program for JPMorgan Chase's Firmwide Privacy Office, setting the firmwide strategy for online tracking and AdTech privacy, designing and rolling out compliance programs for tag management, and guiding cross-functional execution with Privacy, Product, Technology, and Marketing to ensure operational compliance. The role advises senior leaders on privacy risk and regulatory changes, builds governance frameworks and audit-ready documentation, delivers training on online tracking topics, and runs stakeholder forums to drive decisions to closure. Requires deep expertise in data privacy, AdTech ecosystems, governance and controls processes, executive communication, and IAPP certifications.
Required Qualifications
- 10+ years of experience delivering large, complex enterprise programs end-to-end
- Strong knowledge of data privacy and data protection frameworks
- Proven leadership and stakeholder management skills in cross-functional environments
- Experience presenting clearly to executive audiences and influencing decisions
- Ability to build strong relationships and communicate program status, risks, and priorities effectively
- Comfort working with complex technical and data concepts and translating them for non-technical stakeholders
- Deep understanding of the online tracking and AdTech ecosystem
- Ability to design and run governance and control processes that stand up to audits
- Experience creating and maintaining clear, evergreen program documentation and artifacts
- Experience delivering training on online tracking and related privacy topics
- IAPP certifications (e.g., CIPP/US, CIPP/E, CIPP/C, CIPP/A, CIPM)
- Hands-on experience governing tag management systems and tracking implementations at scale
- Experience partnering with product and engineering teams to embed privacy controls into delivery workflows
- Strong working knowledge of modern tracking approaches (e.g., SDKs, pixels, cookies, and evolving tracking methods)
- Experience establishing control monitoring and practical metrics for online tracking compliance
- Track record of driving privacy-by-design outcomes in digital marketing or customer-facing platforms
- Ability to simplify complex AdTech topics into clear decisions and actions for senior stakeholders
- Experience running structured stakeholder forums that accelerate decisions and reduce delivery friction
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