Fintech Support Specialist – Japanese Speaking
HybridSabak Bernam, Selangor, Malaysia
Sabak Bernam, Selangor, MalaysiaHybridFull TimeSmall
Full TimeSmall
Job Summary
Assist customers with inquiries via live chat or email in Japanese and English, ensuring an efficient, accurate, and high-quality service experience. Diligently manage and follow up on inquiries or complaints from current and prospective users while demonstrating strong numerical acumen. Be well equipped with crypto trading platform knowledge and market fundamentals, flagging discrepancies or risks to management in a timely manner. Perform five days of shift work including weekends and holidays under a hybrid onsite/remote model. Send your best resume to shofia.aula@cbtalents.org for consideration.
Required Qualifications
- Native-level Japanese proficiency
- able to confidently support users on complex, written interactions related to financial and crypto products
- reading & typing mandatory
- Strong command of English, written and spoken
- Experience in Customer Service / Live-chat Customer Service
- Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products
- Ability to perform 5 days' shift work, including weekends and public holidays
- Willingness to work onsite during day shifts and from home during night shifts
- Legal work authorisation in Malaysia
Desired Qualifications
- 2-4 years" of experience in Customer Service / Live-chat Customer Service, "training in frontline operations (Live Chat & Email)
- Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields
- Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
- Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms
- Team player, committed and self-driven, with the ability to respond positively and professionally to user requests
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