FinOps & Online Administrator
HybridNottingham, England, United Kingdom
Job Summary
Support day-to-day finance and operational aspects of Amazon and TikTok Shop marketplaces, ensuring accuracy and efficiency across launches, listings, stock availability, pricing, and platform readiness. Coordinate activities with third-party platforms and agencies to deliver the business plan, while managing operational trackers, documentation, and reporting. Own chargeback and deduction administration, reconciling marketplace reports with internal systems to identify discrepancies and maintain accurate financial records. Monitor platform notifications, operational risks, and compliance issues, working closely with cross-functional teams to remove blockers and improve processes through documentation and AI tools like ChatGPT and Microsoft Copilot. This role is based in the Nottingham office with two days of in-office work per week.
Required Qualifications
- Around 1–2 years' experience in eCommerce operations, marketplace administration, finance operations or another process-driven role
- Experience working with Amazon and/or TikTok Shop platforms from an operational perspective
- Strong organisational skills and exceptional attention to detail
- Confidence managing multiple priorities in a fast-moving environment
- Good Excel or Google Sheets skills, including working with large datasets, lookups and pivot tables
- Experience using ERP systems such as NetSuite
- An interest in marketplace finance, reconciliations, deductions and operational controls
- A proactive, solutions-focused mindset with a desire to continuously improve processes
- Curiosity, a willingness to learn and an enthusiasm for developing your knowledge of eCommerce operations
- This is a fantastic opportunity for someone who enjoys bringing structure to complexity, thrives on solving problems and wants to build their expertise in marketplace operations and eCommerce finance within a fast-growing global brand
- You'll play a key role in keeping our Amazon and TikTok Shop channels running smoothly behind the scenes
- You'll work across Online, Finance and Supply Chain, making sure our marketplace operations are organised, accurate and well controlled
- Support the day-to-day finance and operational aspects of our Amazon and TikTok Shop marketplaces, ensuring everything runs accurately and efficiently
- Coordinate operational activities across launches, listings, stock availability, pricing and platform readiness as well as overall growth
- Working closely with 3rd party platform and agencies to deliver the overall business plan associated to finance and operations
- Manage operational trackers, documentation and reporting
- Own the administration of marketplace chargebacks and deductions, working with Finance to investigate, challenge and resolve issues
- Reconcile marketplace reports with internal systems, identifying discrepancies and helping maintain accurate financial records
- Monitor platform notifications, operational risks and compliance issues
- Work closely with cross-functional teams to keep projects moving and remove operational blockers
- Help improve the way we work by documenting processes, identifying efficiencies and introducing smarter ways of managing operational tasks
- Use data, reporting and AI tools, including ChatGPT and Microsoft Copilot, to improve accuracy, reporting and day-to-day efficiency
- This role is based in our Nottingham office, with an expectation of working from the office 2 days per week
Desired Qualifications
- Experience using AI tools such as ChatGPT or Microsoft Copilot to improve productivity is a bonus
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