Fine Jewelry Counter Manager - Full Time
On-siteRoanoke Rapids, North Carolina, United States
Job Summary
Drive personal and store results by demonstrating passion for building personalized client relationships and executing promotions, special events, and trunk shows. Lead the team in providing excellent customer service, achieving sales goals, and fostering a positive culture through shared successes and continuous learning. Build product knowledge and suggestive selling expertise to create memorable experiences, while overseeing repair estimates, inventory accuracy, and visual merchandising standards. Connect with sales associates to review performance and ensure confidence in inventory, leveraging clienteling tools for a seamless omnichannel experience. Manage team schedules to align with business needs and traffic plans, ensuring adaptability in a deadline-driven environment. Available to work a flexible schedule including nights, weekends, and holidays.
Required Qualifications
- 1+ years of retail experience
- dedication to customer service excellence
- Available to work a flexible schedule based on business needs, including nights, weekends, and holidays
- Must regularly move around all store areas and be accessible to customers
- Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs
- Must be able to effectively lead and coach others
- Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success
- Skills and experience to perform in the role and a commitment to continuously learn
- Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others
- Self-directed and able to work with minimal supervision in a deadline-driven environment
- Communicate with excellence
- Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems
Desired Qualifications
- passion for building personalized client relationships
- genuine enthusiasm for the jewelry and fashion industry
- engaging selling behaviors and strategies
- competitive drive
- entrepreneurial confidence
- high level of ownership, accountability, and initiative
- Ability to suggest fine jewelry service plans and provide additional offerings
- knowledgeable and trusted resource
- expertise in the latest industry tips, accessory trends, and fine jewelry product offerings
- Drive repeat client interactions
- Assisting with onboarding, initiating teaching opportunities, and supporting associate continued learning
- Champion team knowledge of inventory management, asset protection procedures, and safety guidelines
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