Fine Jewelry Counter Manager - Full Time
On-siteGreenville, Mississippi, United States
Job Summary
Drive store objectives by leading the fine jewelry team in executing promotions, special events, trunk shows, and customer outreach initiatives. Demonstrate high ownership in achieving personal and store key metrics while building genuine relationships with vendors, customers, and the community. Enhance team selling skills through onboarding, teaching opportunities, and one-on-one performance reviews to ensure associates confidently manage inventory and service plans. Oversee repair estimates, shipments, and minor repairs while maintaining strict visual merchandising standards and stock replenishment. Leverage clienteling tools to provide seamless omnichannel experiences and manage shortage control, inventory accuracy, and asset protection protocols. Partner with store leaders to align schedules with traffic plans and event strategies, adapting tactics to evolving business needs. Available for a flexible schedule including nights, weekends, and holidays, with physical requirements to move all store areas and lift up to 40 lbs.
Required Qualifications
- 1+ years of retail experience
- dedication to customer service excellence
- Available to work a flexible schedule based on business needs, including nights, weekends, and holidays
- Must regularly move around all store areas and be accessible to customers
- Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs
- Must be able to effectively lead and coach others
- Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success
- Skills and experience to perform in the role and a commitment to continuously learn
- Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others
- Self-directed and able to work with minimal supervision in a deadline-driven environment
- Communicate with excellence
- Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems
Desired Qualifications
- passion for building personalized client relationships
- genuine enthusiasm for the jewelry and fashion industry
- engaging selling behaviors and strategies
- competitive drive
- entrepreneurial confidence
- high level of ownership, accountability, and initiative
- Ability to suggest fine jewelry service plans and provide additional offerings
- knowledgeable and trusted resource
- expertise in the latest industry tips, accessory trends, and fine jewelry product offerings
- Drive repeat client interactions
- Assisting with onboarding, initiating teaching opportunities, and supporting associate continued learning
- Champion team knowledge of inventory management, asset protection procedures, and safety guidelines
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