Fine Jewellery Sales Consultant - Birmingham
On-siteBirmingham, England, United Kingdom
Job Summary
Welcome customers warmly and guide them through a professional, supportive, and memorable in-store experience. Assist clients in selecting products with tailored recommendations based on preferences, style, occasion, and budget, while confidently closing sales and promoting services such as resizing, bespoke designs, and aftercare. Maintain strong product knowledge from diamond specifications to craftsmanship processes, and build long-term relationships through thoughtful follow-up to encourage trust, loyalty, and repeat business. Coordinate with colleagues on appointments, special orders, and service queries to keep the customer journey smooth and organised. Achieve individual sales targets while demonstrating a high-end service mindset aligned with premium standards across the group.
Required Qualifications
- 1 - 2 years' experience in a customer-facing sales role within fine jewellery
- solid knowledge of diamonds and craftsmanship
- genuine passion for delivering exceptional customer service
- Proven ability to meet or exceed sales targets
- Strong communication and interpersonal skills
- genuine passion for helping customers make informed decisions
- Ability to build rapport quickly
- nurture lasting client relationships
- Comfortable working in a collaborative, fast-paced environment
- shifting priorities
- Confident in learning technical product details
- translating them into simple, engaging explanations
- Customer-centric mindset
- strong emotional intelligence
- Confident sales and negotiation abilities
- including upselling and cross-selling
- Organisational skills to manage appointments
- follow-ups
- multiple client journeys simultaneously
- Adaptability and resilience in a dynamic retail environment
- Strong product-learning aptitude
- especially regarding gems, metals, and craftsmanship
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