FinCrime Operations Team Lead - Reporting
Hybrid · São Paulo, São Paulo, Brazil
Job Summary
Lead and develop the SAR/fincrime team in São Paulo, Brazil, to investigate complex cases and submit high-quality COAF reports while ensuring regulatory compliance in a fast-moving fintech environment. Own performance management through coaching, establish and monitor KPIs and SLAs, and drive operational improvements in collaboration with Compliance, Product, and Data teams. Represent the team to senior leadership, manage operational risk, and support regulatory change implementations. Must have 3+ years leading operational teams in financial services, compliance, or fintech (team size of 5+), a strong AML/financial crime background (SAR/STR workflows, case investigation, or AML operations), and Portuguese fluency with strong English communication. A data-driven mindset, hands-on leadership, and experience with performance management are required; the role benefits from knowledge of Brazilian AML regulations (COAF) and experience in fintech/high-growth regulated environments. The position emphasizes coaching, accountability, and delivering quality, compliant reports while maintaining calm under pressure and driving efficiency across the function.
Required Qualifications
- 3+ years leading operational teams in financial services, compliance, or fintech (team size of 5+ people)
- Strong AML/financial crime background: SAR/STR workflows, case investigation, or AML compliance operations experience
- Portuguese fluency (native or business-level) + strong English communication skills
- Data-driven mindset: comfortable using metrics to manage performance and drive decisions
- Hands-on leadership style: coach, give direct feedback, and tackle problems alongside your team
- Performance management experience: addressing underperformance with clarity and fairness
- Confident communicator: can explain complex issues clearly to diverse audiences
- Balanced approach: you combine empathy with accountability: your team trusts you and performs well
- Calm under pressure: you prioritize effectively and take ownership of outcomes
- Improvement-minded: you spot inefficiencies and do something about them
- Bonus points: Knowledge of Brazilian AML regulations (COAF)
- Bonus points: Experience in fintech, challenger banks, or high-growth regulated environments
- Bonus points: Familiarity with case management tools, automation, or workflow optimization
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