Financial Support Consultant
$26,500–$30,000 year
HybridWolverhampton, England, United Kingdom
Wolverhampton, England, United KingdomHybridFull Time$26,500–$30,000 yearMedium
Full TimeMedium
Job Summary
Liaise with customers via telephone, email, letters, and text messages to understand their financial circumstances and agree tailored repayment arrangements for mortgage arrears. Manage high-volume interactions by delivering empathetic service during complex conversations, making business decisions on suitable next steps, and identifying vulnerable customers for appropriate support. Update systems accurately to reflect customer conversations and actions taken while developing performance based on feedback regarding call and case handling effectiveness.
Required Qualifications
- Experience working in a customer-focused role, within a contact centre or a high call volume environment with in-depth customer interactions
- Confidence handling telephone conversations, including discussing sensitive or complex customer situations
- Strong communication, empathy, listening and negotiation skills
Desired Qualifications
- Experience within financial services, collections or a regulated environment
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.