Financial Services Transformation Associate Director
On-siteAuckland, Auckland, New Zealand
Job Summary
Shape and lead complex transformation programmes for financial services clients, driving measurable operational and commercial outcomes through strategic advisory and hands-on delivery. Direct multidisciplinary teams redesigning processes, operating models, and ways of working to improve productivity and customer experience, while guiding adoption of emerging technologies like AI and advanced analytics. Build trusted relationships with senior executives to influence decision-making on enterprise change initiatives, support business development activities including proposal development and account growth, and coach high-performing teams toward professional development. Focus on challenges spanning customer operations, claims, servicing, lending, compliance, and risk transformation.
Required Qualifications
- 8-10+ years' experience in consulting, transformation, operations, technology delivery or financial services, gained within a professional services firm, insurer, bank, wealth manager or other regulated financial services organisation
- A strong track record leading large-scale transformation initiatives, including strategy development, operating model design, process transformation, technology-enabled change and benefits realisation
- You are comfortable engaging with senior executives and have demonstrated experience building trusted relationships, influencing decision-making and acting as a strategic advisor to business leaders
- Experience identifying, shaping and converting client opportunities, contributing to proposal development, account growth and broader business development activities
- Deep expertise in one or more financial services domains such as customer operations, claims, servicing, underwriting, lending, distribution, risk, compliance or regulatory transformation
- You can translate strategic objectives into executable operational, process, technology and organisational change initiatives, maintaining focus on both delivery excellence and commercial outcomes
- Experience working with enterprise platforms, digital technologies, data solutions and emerging technologies, with a strong interest in how AI and technology can create business value, improve productivity and transform customer outcomes
Desired Qualifications
- You are passionate about developing people, coaching future leaders and contributing to the growth of a high-performing consulting practice
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