Financial Service Representative - LendDirect Office 1530
$39,520–$52,000 year
On-siteToronto, Ontario, Canada
Job Summary
Deliver exceptional service to new and existing customers by guiding them through the loan process with care and professionalism. Drive sales growth using consultative techniques to educate clients on financial products and identify opportunities to upsell and cross-sell. Engage customers by managing inbound calls with confidence and making proactive outbound calls to attract new business. Support delinquency management by collaborating with customers on past-due accounts to offer solutions and work toward resolution. Ensure compliance with all regulatory guidelines and company policies to protect customer information and assets. Participate in a hands-on training program with one-on-one mentoring to build skills and confidence.
Required Qualifications
- High School diploma or equivalent
- Customer Focus: A genuine desire to help others and provide top-tier service in every interaction
- Sales Mindset: Confidence in promoting products and services that meet customer needs
- Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly
- Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges
- Adaptability: Willingness to learn new systems and processes in a dynamic environment
- Team Player: A collaborative spirit with a desire to contribute to team success
Desired Qualifications
- college coursework or degree
- Experience in customer service, sales, or consumer finance
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