Financial Service Representative
$33,800–$47,320 year
On-siteMillington, Tennessee, United States
Job Summary
Deliver exceptional service to new and existing customers by guiding them through the loan process with care and professionalism. Use consultative sales techniques to educate clients on financial products, identifying opportunities to upsell and cross-sell. Manage inbound calls and make proactive outbound calls to attract new business while collaborating on past-due accounts to offer resolution solutions. Follow all regulatory guidelines and company policies to ensure compliance and protect customer information. Participate in a hands-on training program with one-on-one mentoring to build skills and confidence. Full-time, Monday through Friday, 8:30am to 5:30pm with evenings and weekends based on business needs. Hourly rate $16.25 - $22.75. High School diploma required; college coursework or degree is a plus. Experience in customer service, sales, or consumer finance is preferred.
Required Qualifications
- High School diploma or equivalent
- High School diploma or equivalent, English major preferred
Desired Qualifications
- College coursework or degree
- Experience in customer service
- Experience in sales
- Experience in consumer finance
- A genuine desire to help others
- Confidence in promoting products and services that meet customer needs
- Excellent verbal and written communication skills
- Ability to build rapport quickly
- Ability to think on your feet
- Willingness to learn new systems and processes in a dynamic environment
- A collaborative spirit
- A desire to contribute to team success
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