Financial Relationship Banker-(Grand Rapids, MI)
On-siteGrand Rapids, Michigan, United States
Job Summary
Proactively identify financial goals and needs for consumer and business customers to recommend appropriate deposit, loan, and banking products. Provide excellent customer service while effectively resolving issues and adhering to all operational, security, risk, and regulatory policies. Grow relationships through pre-set appointments, Centers of Influence, and a disciplined sales process, including new customer follow-up and sourcing referrals from customers, colleagues, and partners. Educate clients on optimizing bank technology and refer them to other departments to deepen internal partnerships. Maintain comprehensive knowledge of all products, services, technology, and policies.
Required Qualifications
- High School Diploma or GED
- Minimum of 1 year customer service and sales in banking, financial services or goal driven retail sales, or business to business sales experience or military service in an administration, contracting, civil affairs or similar role
- Currently authorized to work in the United States on a full-time basis
Desired Qualifications
- Bachelor's Degree
- 1 year or more in customer service and sales in banking, financial services or goal driven retail sales, or Business to Business sales experience
- Ability to build, deepen and retain relationships
- Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills
- Excellent verbal and written communication skills
- Comfort with technology such as mobile services and online banking services
- Knowledge of consumer and business deposit products
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