Financial Operations Recovery Specialist I/II/III

Audit paid claims for overpayments using systems-based queries, specialized reporting, and research. Interact with staff and management from other departments to ensure customer satisfaction. Validate overpayments, vendor invoices, and contractual issues with recovery and collection vendors. Handle complex case research and resolution to recover overpayments and maintain unprocessed cash and accounts receivable processes. Review and monitor associate work for quality standards, verify department policy accuracy, and assist in special projects to prevent overpayments and identify process improvements. Complete special projects with minimal supervision. Research voluntary refunds for accuracy and require accurate balancing of all accounts.