Financial Crime Prevention - Client Outreach Expert 4
Hybrid · Amsterdam, North Holland, The Netherlands
Job Summary
Client Outreach Expert in Financial Crime Prevention responsible for owning client relationships from a CDD perspective, coordinating with SPOC, Relationship Managers and CDD Processing Units to ensure clear CDD requirements and timely client interactions. Responsibilities include performing client outreach within regulatory timelines to enable a smooth CDD customer journey, aligning stakeholders, agreeing mitigations, and driving high-quality experiences for internal and external stakeholders. Requires an HBO degree and 1-2 years of KYC experience; strong ability to operate within a complex, global matrix organization and communicate complex messages clearly. Hybrid working arrangement in Amsterdam, NL.
Required Qualifications
- HBO degree
- 1-2 years of working experience in KYC
- Fluent in English
- Strong experience in working in a complex global matrix organization, with ability to interact with and drive progress amongst (senior) stakeholders
- Knowledge of ING organization, products, processes and application landscape is strongly preferred
- Organizational sensitivity, flexibility and self-starting capabilities
- Learning agility with a critical mindset, a can-do, positive and hands-on approach
- People-orientated, strong communication skills
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