Financial Counselor - Single Business Office - Full Time
On-siteSayre, Pennsylvania, United States
Job Summary
Interact with patients to pursue all avenues of reimbursement and assistance, ensuring payment for uninsured or underinsured individuals. Gather required documentation to determine patient responsibilities, verify insurance eligibility and authorizations, and calculate patient liability before or at the time of service. Guide patients in establishing payment plans, applying for charity care based on Federal Income Guidelines, and completing financial assistance applications in accordance with The Guthrie Clinic Charity Care Policy. Communicate fees, coverage limitations, and financial responsibilities to patients and families via phone or in person, while maintaining strict HIPAA confidentiality. Manage daily Charity Care reporting logs, process referrals and authorizations, and resolve billing inquiries including credits, statement holds, and vendor returns. Answer automated call center calls to determine outbound contact needs with patients or insurance companies. Full-time day shift with voluntary 403(b) retirement and employee assistance program benefits.
Required Qualifications
- High School diploma or equivalent
- One (1) year of experience in a customer service-related field
- Ability to work in a busy, loud, and demanding environment
- Must independently recognize and evaluate situations for the level of urgency
- Experience in providing a high level of customer service
- Strong emotional intelligence and empathy
- Excellent written and oral communication skills
- Must be detail oriented and accurate
- Ability to multi-task and prioritize tasks
- Displays an aptitude and willingness to learn new responsibilities
- Willingly accepts feedback
- Flexible and innovative
- Ability to problem-solve and work independently
- Displays a professional appearance
- Dependable and reliable in achieving goals
- Experience operating office machines such as personal computers, fax machines, photocopier, and document scanners
- Familiarity with medical terminology and abbreviations
Desired Qualifications
- Associate's degree in business, Finance, Health Information Management or related field
- One (1) year of experience in a healthcare, call center, business, financial or insurance related field
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