Financial Counselor, Patient Access
$36,899–$65,790 year
On-siteMukwonago, Wisconsin, United States
Job Summary
Screen patients for healthcare coverage or financial assistance opportunities to determine eligibility, coverage levels, and billing requirements. Counsel patients on financial responsibility while assessing suitability for free care, discounted care, and payment plans. Perform daily checks of qualifying inpatients to assess and offer financial assistance prior to discharge. Function as a liaison with various departments to determine financial options and price-shop for scheduled procedures. Record statistics for outreach programs and maximize revenue collections while minimizing accounts receivable losses through provided workflows and tools. Maintain a safe environment by complying with policies and reporting environmental hazards or protocol violations.
Required Qualifications
- High School Diploma/GED (or higher)
- 2+ years of previous customer service experience in a healthcare setting, accounting or related field
- Intermediate level of proficiency with Microsoft Office Products
- Ability to travel to other local sites as needed (25-30 mins travel time)
- Ability to work Monday - Friday, 10:30am - 7:00pm
- Ability to work 1 Saturday per month
- Must be 18 years of age OR older
- Candidates are required to pass a drug test before beginning employment
Desired Qualifications
- Associate's Degree in Healthcare Administration, Finance, Business, or a related field
- 2+ years of customer service experience in a hospital setting
- Actively supports patient-centered care with respect for the diversity of human experience and demonstrates integrity with the handling of sensitive financial information
- Verbal and written aptitude for adequate communication with the public, providers, physician office staff, registration staff and other healthcare professionals
- Knowledge of medical terminology
- Experience with electronic medical records system
- Bilingual in English & Spanish
- Excellent customer service skills
- Excellent written and verbal communication skills
- Demonstrated ability to work in fast paced environments
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