Financial Counselor - onsite in Greenbrae, CA

Job Summary

Required Qualifications

• •High School Diploma/GED (or higher)
• •1+ years of customer service experience
• •1+ years of experience in an office or medical environment
• •Must be able to lift 50 lbs
• •Must be available for weekend shifts
• •Must be able to work occasional overtime
• •Must be able to work any of our 8-hour shift schedules Monday - Friday
• •Must be able to navigate difficult conversations resourcefully and respectfully
• •Must be able to communicate protocols and complex terminology in a manner easy to understand
• •Must be able to motivate teammates to achieve goals set by department
• •Must be able to greet and register patients
• •Must be able to obtain all demographics and insurance information
• •Must be able to perform point of service collections
• •Must be able to obtain Authorizations / NOA's from patients (or their representatives) and physicians in a courteous and efficient manner for billing
• •Must be able to answer phones
• •Must be able to direct patients to the appropriate resource for questions regarding scheduling, authorizations, billing etc.
• •Must be able to teach new hires Revenue Cycle Basics and how their job impacts the cycle overall
• •Must be able to complete Revenue Cycle Overview Training
• •Must be able to shadow multiple parts of the Revenue Cycle (Scheduling, Authorizations, Registration, Billing)
• •Must be able to collaborate with Patient Financial Services and Med Data to screen patients for financial assistance
• •Must be able to provide estimates to patients for upcoming/current services
• •Must be able to contact patients prior to their procedures and collect payments
• •Must be able to work with patients to set up payment plans and loan programs
• •Must be able to act as a liaison between patients and BCH upper management to create special payment arrangements
• •Must be able to collect confidential and sensitive information in a respectful manner
• •Must be able to assist patients, departments and providers with eligibility, benefits and authorization questions and cost information
• •Must be able to remain knowledgeable with changing workflows
• •Must be able to orient and onboard new team members
• •Must be able to develop new workflows
• •Must be able to update reference guides as needed
• •Must be able to collaborate with department trainers on new materials and training strategies
• •Must be able to use common office equipment with ease (credit care machines, copies/ scanners)

Desired Qualifications

• •Excellent computer skills to include Microsoft Outlook, (scheduling meetings and sending e-mails), Microsoft Word (create and send documents) and ability to navigate Window and have excellent keyboarding skills
• •Knowledge of medical terminology
• •Comfortable handing cash transactions
• •Comfortable with Electronic Medical Records
• •Knowledge of insurance, coding, authorizations and revenue cycle
• •Oral and Written Communication Skills
• •Confidentiality
• •Multi-tasking
• •Listening
• •Integrity
• •Attention to detail
• •Problem Solving