Financial Counseling Representative
$34,278–$48,110 year
On-site · Hancock, Michigan, United States
Job Summary
Financial Counseling Representative providing on-site patient financial counseling in Hancock, MI. Responsibilities include helping patients understand insurance coverage and out-of-pocket costs, discussing payment options and financial assistance programs, verifying insurance eligibility, assisting with Medicaid and financial assistance applications, building trust with patients during stressful financial moments, and maintaining accurate documentation across systems. Requires compassionate, clear communication, attention to detail, and collaboration with care teams and revenue cycle departments.
Required Qualifications
- High School Diploma or GED
- Exceptional customer service experience
- Strong communication and interpersonal skills
- Ability to explain financial and insurance concepts clearly
- Ability to multitask and prioritize with high attention to detail
- Professionalism with sensitive financial conversations
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