Financial Counseling Representative
$38,667–$52,915 year
On-site · Austin, Texas, United States
Job Summary
Financial Counseling Representative provides on-site patient financial counseling at Ascension Dell Seton Medical Center in Austin, guiding patients through insurance coverage, benefits, and payment options; responsibilities include verifying insurance eligibility, assisting with Medicaid and financial assistance applications, explaining benefits, building trust with patients during stressful financial conversations, collaborating with care teams and revenue cycle departments, and maintaining accurate documentation across multiple systems.
Required Qualifications
- High School Diploma or GED
- Exceptional customer service experience
- Strong communication and interpersonal skills
- Ability to explain financial and insurance concepts clearly
- Ability to multitask and prioritize with high attention to detail
- Professionalism with sensitive financial conversations
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