Financial Contact Center Representative
$27,248,000–$29,328,000 year
On-siteLas Cruces, New Mexico, United States or Mesilla, New Mexico, United States
Las Cruces, New Mexico, United States or Mesilla, New Mexico, United StatesOn-siteFull Time$27,248,000–$29,328,000 yearLarge
Full TimeLarge
Job Summary
Handle inbound calls, emails, and live chats for banking customers by resolving support issues, answering product and account questions, and ensuring first-call resolution through active listening. Escalate complex inquiries to appropriate teams while maintaining strict adherence to confidentiality, compliance, and client-specific procedures. Use internal knowledge bases to provide accurate solutions and maintain detailed records in CRM systems. Meet attendance and training requirements consistently while multitasking across multiple systems.
Required Qualifications
- Must be 18 years or older
- High School Diploma or equivalent
- Minimum 3 years of experience in a call center environment
- At least 1 year in a customer service role
- Ability to multitask across multiple systems while on calls
- Typing speed of 30–45 WPM
- Fluent in English (spoken and written)
- Comfortable with Windows PC applications
- Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint)
- Strong organizational, written, and verbal communication skills
- Customer-focused with empathy, patience, and responsiveness
- Reliable and punctual with a strong work ethic
- Skilled in conflict resolution and decision-making
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be available for weekend shifts
- Must be able to lift 50 lbs
Desired Qualifications
- Must be able to effectively lead and coach others
- Strong attention to detail
- Helping customers gives you energy
- Get charged up by interacting with others
- Must be available for weekend shifts
- You believe that food is central to our lives
- Passionate about excellence
- If you have a smile to share, we'd love to have you
- We want amazing humans
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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