Financial Connections TechOps Manager
On-siteToronto, Ontario, Canada
Job Summary
Own the health of Financial Connections' banking integrations by defining reliability standards, setting SLOs, and managing the integration backlog to balance new launches with risk mitigation. Serve as the escalation point for complex partner issues, coordinating across financial partners, engineering, and product leadership while sustaining technical relationships at the leadership level. Drive strategy for agentic automation, designing Human-in-the-loop review systems and identifying high-volume processes ripe for elimination to reduce toil. Build and grow a team of Integration Reliability Engineers by hiring, coaching, and establishing a culture of deep technical ownership and incident discipline. Represent TechOps in cross-functional planning to advocate for reliability investments and translate regulatory requirements into engineering priorities.
Required Qualifications
- Minimum 3+ years of people leadership experience in a TechOps team
- Demonstrated people management experience with clear evidence of the fundamentals: coaching individuals to do their best work, navigating performance conversations, hiring well, and building a team that functions at a high level
- Minimum 3 years of people leadership experience managing a TechOps team
- Hands-on technical experience depth to lead the team's work credibly: you actively read and write code, investigate integration failures end-to-end, query data to scope and diagnose issues, and evaluate the quality of your team's technical decisions and output
- Operational leadership experience: you've owned production reliability, incident command, and operational programs in a complex technical environment; you know how to build escalation paths, define SLOs, and drive urgency without creating unsustainable conditions for your team
- Experience managing technical partner or vendor relationships at a leadership level: you've been the accountable point of contact for external parties and have navigated escalations, roadmap alignment, and commercial considerations
- Strong written and verbal communication calibrated to both technical and non-technical audiences, including the ability to represent the team's priorities and operational posture to engineering and business leadership
- Instinct to build leverage at the team level: you think about eliminating classes of problems through automation, tooling, and process—not just solving what's in front of you
- Experience building or overseeing agentic or LLM-powered workflows in a production environment: either as a practitioner or as a manager who has led teams doing this work at meaningful scale
Desired Qualifications
- Deep familiarity with open banking, financial data aggregation, or payments partner integrations: you understand the failure modes, the partner ecosystem dynamics, and the regulatory and compliance context that shapes this work
- A track record of building TechOps or operations engineering teams: you've defined role shapes, built the hiring pipeline, leveled candidates, and grown a team from a foundational state
- Demonstrated ability to influence engineering roadmaps: you've successfully advocated for reliability investments, partner integration work, or operational tooling and driven those priorities into planning and execution cycles
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