Financial Center Manager - Memphis Market
On-siteMemphis, Tennessee, United States
Job Summary
Operate as a business owner managing a financial center and its employees on a day-to-day basis. Develop talent through proactive sourcing, recruiting, and on-boarding while coaching direct reports to drive results. Manage client traffic by engaging and routing customers to foster retention, ensuring a world-class client experience environment. Drive operational excellence by executing market-level initiatives, managing expenses with an owner's mindset, and resolving potential risks. Instill a client-centric and risk culture while delivering clear messages that connect contributions to business results. Work 1st shift, 40 hours per week. This role supports Bank of America's commitment to responsible growth and helping clients achieve financial goals through diverse and inclusive team development.
Required Qualifications
- 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a diverse work team
- Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
- Collaborates effectively to get things done, building and nurturing strong relationships
- Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
- Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
- Communicates effectively and confidently and is comfortable engaging all clients
- Has the ability to learn and adapt to new information and technology platforms
- Applies strong critical thinking and problem-solving skills to meet clients' needs
- Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Efficiently manages time and capacity
- Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
- Can interpret performance results, find opportunities to drive success and hold others accountable to results
- Can be flexible to work weekends and/or extended hours as needed
Desired Qualifications
- 1+ years of management experience including hiring, coaching and developing direct reports
- Experience in financial services and knowledge of financial services industry, products and solutions
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded
- Bilingual skills
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