Financial Center Manager

Lead the Womelsdorf, PA Financial Center by driving sales growth, overseeing operational excellence, and managing a team of consumer and small business clients. Utilize CRM tools to align sales activities, establish performance expectations, and coach employees toward goal attainment through personalized guidance and role play. Build strong local community networks by engaging with organizations and participating in non-profit boards to position the center as a valued partner. Oversee internal processes, ensure compliance with risk management initiatives, and handle escalated customer inquiries with professionalism. Plan, assign, and evaluate team workloads while monitoring volume, workflow, and quality to maintain high performance standards. Extend leadership beyond the center by partnering with the Commercial segment and championing cultural activities to drive continuous improvement.