Financial Center Assistant Manager - Sumter Highway
On-siteColumbia, South Carolina, United States
Columbia, South Carolina, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Oversee financial center operations by managing client traffic, routing inquiries, and ensuring policy adherence while driving operational excellence through coaching and performance management. Lead the team in executing market-level initiatives, resolving client issues independently, and prioritizing tasks in a fast-paced environment. Schedule includes the 1st shift with 40 hours per week, requiring availability for weekends or extended hours. This role supports Bank of America's mission to improve financial lives through connection and responsible growth within an inclusive, in-office culture.
Required Qualifications
- Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
- Collaborates effectively to get things done, building and nurturing strong relationships
- Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
- Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
- Communicates effectively and confidently and is comfortable engaging all clients
- Has the ability to learn and adapt to new information and technology platforms
- Applies strong critical thinking and problem-solving skills to meet clients' needs
- Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
- Can interpret performance results, find opportunities to drive success and hold others accountable to results
- Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance
Desired Qualifications
- Experience in financial services and knowledge of financial services industry, products and solutions
- Experience in mortgage, retail and/or hospitality
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded
- Bilingual skills
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