Financial Center Assistant Manager - Anderson Main Financial Center
On-siteAnderson, Indiana, United States
Job Summary
Manage a financial center by overseeing teller line operations, enforcing policies, and driving operational excellence through coaching and formalized routines. Direct client traffic, route clients appropriately, and foster retention while executing market-level initiatives and business strategies. Assume leadership responsibility for the center when teammates are absent, interpreting performance results to hold others accountable and identify opportunities for success. Prioritize tasks in a fast-paced environment, delegate effectively, and resolve client problems independently or by bringing in others as needed. Work weekends and extended hours, including any shift within a reasonable distance of the Anderson Main Financial Center location.
Required Qualifications
- Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
- Collaborates effectively to get things done, building and nurturing strong relationships
- Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
- Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
- Communicates effectively and confidently and is comfortable engaging all clients
- Has the ability to learn and adapt to new information and technology platforms
- Applies strong critical thinking and problem-solving skills to meet clients' needs
- Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
- Can interpret performance results, find opportunities to drive success and hold others accountable to results
- Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance
Desired Qualifications
- Experience in financial services and knowledge of financial services industry, products and solutions
- Experience in mortgage, retail and/or hospitality
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded
- Bilingual skills
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