Financial Care Supervisor
$39,499–$39,499 year
On-siteJacksonville, Florida, United States or Decorah, Iowa, United States
Job Summary
Oversee a team of Financial Care Agents to maintain consistent performance in resolving early-stage past due accounts, including handling escalated issues and assigned accounts. Monitor agent attendance, approve timekeeping, and conduct call monitoring and calibration sessions to ensure adherence to Federal, State, and Local laws. Provide ongoing training, manage incentive programs, and coach agents to meet collections and customer experience goals while addressing performance deficiencies. Communicate professionally with consumers and clients, document accounts accurately, and recommend process improvements to management. Maintain daily priorities and ensure compliance with company policies and confidentiality standards in an indoor office environment.
Required Qualifications
- High School Diploma or General Educational Development (GED) certificate
- Associate Degree preferred
- Two or more years of applicable customer service or related experience
- Six or more months of collection experience
- Prior supervisory experience, or the proven ability to successfully display supervisory skills
- Proficient computer skills, including utilization of computerized software programs, MS Office products, spreadsheets and automated systems
- Excellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills
- Ability to listen, communicate (written and verbal)
- Close attention to detail
- Ability to work independently, self-starter, energetic, demonstrate good common sense, ethical and sound judgment
- Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures
- Must be available during the department's scheduled hours and guidelines, which may include at least one or two evening and/or weekend shifts
Desired Qualifications
- Associate Degree preferred
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