Financial Assistance Advisor
On-siteColumbia, South Carolina, United States
Job Summary
Advise students on education payment methods, financial aid eligibility, application procedures, and financial planning by individualizing information to specific needs. Collect and analyze financial data to determine eligibility and make awards within federal, donor, and institutional guidelines. Evaluate unusual circumstances documentation to exercise judgment on cost, contribution, or dependency status adjustments. Answer inquiries from students, parents, or guardians regarding programs and eligibility while analyzing system reports to verify compliance and notify students of award changes. Interface with students, lenders, employers, and Student Services staff to resolve concerns. Requires a Bachelor's degree, 2-3 years of related experience, and proficiency in Microsoft Office and CampusVue. Based on the Columbia, SC campus.
Required Qualifications
- Bachelor's degree preferred
- 2-3 years of related experience
- Any equivalent combination of education, experience, and/or training
- Proficiency in Microsoft Office
- Well-developed oral and written communication skills
- Excellent organizational and analytical skills
- Ability to quickly master new methodologies, technologies and systems
- Ability to handle a high pressure environment with significant timeline pressures
- Able to interact with employees, potential students and outside contacts of all levels, providing excellent customer service
- Ability to work independently and with a team as well as with various constituents
Desired Qualifications
- Proficiency in CampusVue Student database, preferred
- Utilizing AI tools preferred
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