Financial Aid Officer
On-siteAurora, Colorado, United States
Job Summary
Advise students and families on financial aid eligibility, application procedures, and available funding sources including Title IV aid, institutional loans, and scholarships. Support FAFSA completion, verification, and award acceptance while clearly explaining loan terms, repayment obligations, and core financial literacy concepts. Accurately package and process financial aid awards in full compliance with federal, state, and institutional regulations, ensuring student records are complete to facilitate timely disbursement. Initiate timely communication regarding documentation requirements and award status updates, and regularly review accounts to ensure accurate application and disbursement. Resolve financial aid issues affecting enrollment or continuation and maintain detailed records of all student interactions. Partner with academic and student services teams to deliver a cohesive student experience from initial enrollment to graduation.
Required Qualifications
- professional demeanor
- the ability to work independently
- understand goals and deadlines
- excellent communication and organizational skills
- High school diploma or equivalent
- Minimum of 1 year of experience in financial aid, student services, customer service, or a related field
- Strong customer service orientation with a genuine passion for helping others
- Detail-focused with the ability to manage multiple priorities in a fast-paced environment
- Excellent communication and counseling skills
- Self-motivated and capable of working independently while thriving in a collaborative team environment
- Must be eligible to enroll in the National Student Loan Data System (NSLDS)
- Position is fully onsite at an assigned campus
Desired Qualifications
- Associate or bachelor's degree in a relevant field
- Prior experience in higher education or financial aid administration
- Familiarity with Title IV regulations and institutional financial aid policies
- An understanding of financial literacy principles and student loan repayment options
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