Finance Customer Service Representative

Finance Customer Service Representative role in Liverpool for Acorn Insurance. Inbound contact centre focusing on insurance, handling policy queries and changes, resolving complaints, and delivering exceptional customer service. You’ll hit KPIs, act as a brand ambassador, and provide VIP support to customers. The role is hybrid (minimum 3 days in the office) with 37.5 hours weekly, and includes full training, career development opportunities, and a supportive, energetic team culture. DBS and financial checks are part of the process; visa sponsorship is not offered. The position emphasizes empathy, clear communication, attention to detail, and solving customer problems while upholding brand standards.