FileLocal Call Representative (On-Site)
On-site · Birmingham, Alabama, United States
Job Summary
Provide technical support to taxpayers via phone and email, diagnosing and resolving issues, guiding users through troubleshooting steps, and collaborating with peers and development teams. Maintain detailed records of interactions and solutions. On-site at Birmingham, AL. Must be proficient with Windows, able to operate a softphone, and demonstrate strong verbal and written communication in a customer-facing environment. Ideal for individuals who thrive in a fast-paced office setting with problem-solving skills.
Required Qualifications
- Minimum of one year of customer service and/or technical support experience.
- Experience in a help desk or call center environment is a plus.
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