File Reviewer
On-siteIndianapolis, Indiana, United States
Job Summary
Review claim submissions from field staff and audit work product for accuracy, professionalism, and adherence to carrier and industry requirements. Package interim and finished work product to carriers, manage advances and invoices, and close files as necessary. Alert management of developing or potential issues and recognize exceptional performance on claim files. Provide direction and guidance to staff to ensure sufficient knowledge and skill for timely, equitable claim resolution. Conduct closed file audits to verify compliance with company policies and assist in designing workflows and processes for continual development. This part-time contract role varies with seasons and weather events, with compensation paid on a 1099 basis per file. Three years of increasing claims responsibility and prior file review experience are required.
Required Qualifications
- Three years minimum experience of increasing claims responsibility
- Prior file review experience in a claim handling setting
- Experience in commercial and personal lines claims
- Demonstrated effective verbal and written communication ability
- Effective customer service, organization, influence, critical thinking, conflict management, and teamwork skills
- Demonstrated self-motivation with the ability to plan, organize, and complete tasks independently without close supervision
Desired Qualifications
- Experience in both carrier and independent adjusting roles
- FileTrac experience
- Xactimate / Xactanalysis experience
- Symbility experience
- Complex loss experience
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