File Processing Manager
On-site · Kingston, Kingston, Jamaica or Montego Bay, Saint James Parish, Jamaica
Job Summary
Lead the daily file processing operations for client, vendor, and internal data exchanges; manage a team of file processors responsible for receiving, validating, importing, exporting, reconciling, and troubleshooting data files; ensure files are processed accurately, securely, and within required service-level timelines. Collaborate with IT, operations, compliance, client services, reporting, and external clients to resolve file issues quickly and accurately; develop and enforce quality control procedures; support compliance with SOC 2, PCI, FDCPA, HIPAA where applicable; drive process improvements, automation opportunities, and documentation.
Required Qualifications
- High school diploma or equivalent required
- associate or bachelor’s degree preferred
- 3–5 years of experience in file processing, data operations, client data management, collections operations, financial services, or similar environment
- 1–3 years of supervisory or team lead experience preferred
- Strong understanding of file processing workflows, including imports, exports, validations, exceptions, and reconciliations
- Experience with CSV, TXT, Excel, delimited, and fixed-width file formats
- Strong Excel skills (filters, formulas, formatting, data review, reconciliation)
- Ability to read and interpret file layouts, mapping documents, and business rules
- Strong attention to detail and ability to identify data inconsistencies
- Ability to manage multiple priorities, daily deadlines, and time-sensitive file schedules
- Strong written and verbal communication skills
- Ability to document procedures clearly and train others
- Understanding of secure file transfer methods such as SFTP, FTP, encrypted email, or secure portals
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