Field Technician
On-site · Tampa, Florida, United States
Tampa, Florida, United StatesOn-siteFull TimeMid LevelAssociates DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Associates Degree
Company size
Unknown
Job Summary
Field Services Technician provides onsite and remote technical support for customer environments across network infrastructure, end-user devices, and related IT equipment. Serves as a customer-facing technical resource supporting incident resolution, hardware deployments, troubleshooting, installations, and operational support within a Managed Services environment; requires hands-on troubleshooting, independent work across multiple locations, and adherence to SLAs.
Required Qualifications
- Associate degree in Information Technology, Computer Science, or related field preferred; equivalent technical experience considered
- 2–5 years of experience in IT support, field services, help desk, or managed services environments
- Hands-on experience troubleshooting Windows operating systems, printers and peripherals, basic networking and wireless connectivity, mobile devices, and VoIP technologies
- Basic understanding of TCP/IP, DNS, DHCP
- Experience using PSA/ticketing systems and remote support tools
- Strong customer service and communication skills
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