Field Technician
On-siteMcComb, Mississippi, United States
Job Summary
Install customer service drops or outlets in residential and business properties while troubleshooting reception performance issues and resolving problems from customer equipment to the first distribution amplifier. Ensure proper upstream and downstream signal levels at each termination and proactively suggest service upgrades while educating customers on their equipment. Utilize electronic test equipment and online diagnostic tools to diagnose and repair issues, maintaining a good driving record and valid license for vehicle-based field work. This role requires flexibility for overtime and on-call rotations, lifting up to 80 lbs, and working in small, confined areas across all weather conditions. Candidates need at least three months of customer service or related experience.
Required Qualifications
- A good driving record
- A valid driver's license in the state you are applying
- Flexibility to go beyond for our customers by working overtime and on-call as needed
- Demonstrated at least 3 months of customer service or related experience and/or training
- High school diploma or GED
- Regular and predictable attendance
- Ability to successfully work in small and confined areas
- Ability to lift to 80 lbs
- Ability to work on a ladder
- Ability to work in all weather conditions
- Must be able to meet and maintain the requirements under the Company's DOT program
- Must successfully complete and pass a road test examination
- Must pass a driver's record safety review
- Must pass drug testing
- Must pass a DOT physical
- Must have past employer safety performance history
Desired Qualifications
- Problem solving skills when working with our customers
- Ability to listen to customers and present solutions in a positive manner
- Committed: Values each customer while working hard to keep their business and support our communities
- Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy
- Proactive: Understand what our customers need and actively works to make their relationship with use seamless, easy, and rewarding
- Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations
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