Field Technician
On-siteSioux City, Iowa, United States
Job Summary
Install customer service drops or outlets in residential and business properties while troubleshooting reception performance issues and resolving problems from customer equipment to the first distribution amplifier. Ensure proper upstream and downstream signal levels at each termination and proactively suggest service upgrades while educating customers on their existing equipment. Utilize electronic test equipment and online diagnostic tools to diagnose and repair issues, maintaining a valid driver's license and good driving record. Work in small, confined areas, on ladders, and in all weather conditions, with flexibility for overtime and on-call rotations. This role includes comprehensive training, mentorship, and provides a company truck, uniforms, and tuition reimbursement.
Required Qualifications
- A good driving record
- A valid driver's license in the state you are applying
- Flexibility to work overtime and on-call as needed
- Ability to successfully work in small and confined areas
- Ability to lift to 80 lbs
- Ability to work on a ladder
- Ability to work in all weather conditions
- Demonstrated at least 3 months of customer service or related experience and/or training
- High school diploma or GED
- Regular and predictable attendance
- Must be able to meet and maintain requirements under the Company's DOT program
- Must successfully complete and pass a road test examination
- Must pass a drug testing
- Must pass a DOT physical
- Must have past employer safety performance history
Desired Qualifications
- Problem solving skills when working with customers
- Ability to listen to customers and present solutions in a positive manner
- Ability to effectively lead and coach others
- Strong attention to detail
- Excellent verbal and written communication skills
- Experience with electronic test equipment
- Experience with online diagnostic tools
- Experience troubleshooting customer service drops or outlets
- Experience diagnosing and repairing reception performance issues
- Experience resolving problems from customer's equipment to the output of the first distribution amplifier
- Experience ensuring proper upstream and downstream signal levels
- Experience suggesting upgrades of existing services
- Experience educating customers on new/existing equipment
- Experience with Order to Cash
- Experience with Procure to Pay
- Experience with Supply Chain
- Experience with Customers
- Experience with Suppliers
- Bachelor's degree
- Master's degree
- 5+ years Python experience
- Bachelor's in CS
- Excellent verbal and written communication skills
- Demonstrated leadership in cross-functional teams
- Must be able to effectively lead and coach others
- Strong attention to detail
- Helping customers gives you energy
- Get charged up by interacting with others
- Must be available for weekend shifts
- You believe that food is central to our lives
- Passionate about excellence
- If you have a smile to share, we'd love to have you
- We want amazing humans
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