Field Technical Support Representative
$49,920–$70,720 year
On-site · New Jersey, United States
Job Summary
Lead technical support for end users and HP’s authorized service providers, delivering post-sales software services and proactive issue prevention across remote and on-site accounts. Maintain high customer satisfaction, document work orders and processes, and collaborate to standardize operations globally while upholding data confidentiality. Requires a High School Diploma/GED or equivalent with 4–6 years of related experience, is travel-intensive (up to 50%), and offers a pay range of $24–$34 per hour in New Jersey.
Required Qualifications
- High School Diploma/ GED or higher secondary education or equivalent experience
- Typically 4-6 years of related work experience in HP products or related fields
- Ability to provide post-sales technical support for hardware/software platforms
- Proactive monitoring to prevent problems and enhance customer experience
- Experience with remote and local accounts; on-site support
- Strong documentation and process-improvement skills
- Effective communication and customer relationship skills
- willingness to travel up to 50%
- Knowledge of operating systems and general technical support concepts
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