Field Technical support Associate
On-sitePune, Maharashtra, India or Mumbai, Maharashtra, India
Pune, Maharashtra, India or Mumbai, Maharashtra, IndiaOn-siteFull TimeEntry LevelHigh School Or EquivalentEnterprise
Full TimeEntry LevelHigh School Or EquivalentEnterprise
Job Summary
Conduct installations, maintenance, and repairs on customer equipment while analyzing IT issues and resolving problems within enterprise systems, servers, storage, and networking. Engage with customers to clarify needs, deliver standardized services meeting quality benchmarks, and provide site support for break-fix activities and third-party service providers. Maintain departmental documentation on work orders, software, and inventory, and assist in implementing new processes while adhering to safety standards and confidentiality guidelines.
Required Qualifications
- High School Diploma/General Education Diploma (GED)/Higher Secondary education
- 0-2 years of work experience
- Experience in HP products in Customer base
- Experience in account management
- Experience in computer customer support
- Experience in on site customer support
- Experience in Mission Critical
- Experience in systems
- Experience in a related field
- demonstrated competence
- First Shift (India)
- Relocation
Desired Qualifications
- Automation
- Chemistry
- Commissioning
- Customer Relationship Management
- Customer Support
- Electrical Engineering
- Electromechanics
- Electronics
- Environment Health And Safety
- Field Service Management
- Hand Tools
- Key Performance Indicators (KPIs)
- Operating Systems
- Preventive Maintenance
- Process Improvement
- Safety Standards
- Technical Services
- Technical Support
- Technical Training
- Test Equipment
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
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