Field Technical Specialist
On-site · Kansas City, Missouri, United States
Job Summary
The Field Technical Specialist supports Technical Operations goals by delivering specialized technical training and implant/follow-up support for commercial and clinical studies, including coverage for procedures in accounts lacking Territory Managers. Responsibilities include completing study-related paperwork for implants and follow-ups, providing technical and administrative support for clinical/scientific studies, training physician and hospital staff, maintaining product/technical knowledge of Cardiac Rhythm Management devices, and travel to provide implant support within the assigned territory globally. Certification requirements include obtaining the IBHRE CCDS certification within two years if not already held. After-hours support and collaboration with sales and technical operations leadership are included, along with ensuring compliance with quality objectives and regulatory requirements.
Required Qualifications
- Bachelor’s degree or currently enrolled in a bachelor’s program with a completed pacemaker school certification required.
- If FTS is currently working toward a bachelor's, FTS must maintain full coursework during employment and maintain a 3.0 or greater GPA to remain eligible for employment
- Experience with customer-facing relationships including extensive experience with both physicians and patients.
- Experience with operating room procedures, clinic, and surgical center protocols.
- Knowledge of Quality Management System.
- Working knowledge of standards and regulations as outlined in the QMS documentation and structure.
- Understanding that device defects may occur from the improper performance of specific job functions, including those personnel performing or participating in invalidations.
- Each country has regulatory requirements which must be adhered to, which can impact individual roles within the company.
- Understanding of individual role in achieving company quality objectives and QMS compliance.
- Valid driver’s license.
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