Field Technical Service Representative (Automotive Coatings)
On-sitePrinceton, Indiana, United States
Job Summary
Coordinate and communicate daily operations with the customer base and Cleveland facility via action register management and technical project meetings. Monitor online performance, incoming quality for color and appearance criteria, and track inventory levels with the FTS Specialist and Sales representatives. Implement value-added activities at the customer site, generate reports and documentation on account issues, and contribute to developing customer application line correlations. Assist in RGA issues and execute technical service needs by adjusting product formulations for specific line requirements. Perform on-site QC tests, recommend process changes for product performance improvement, and document customer line processes to determine root causes. Complete necessary reports to track account performance and facilitate internal team meetings for project reviews.
Required Qualifications
- Bachelor Science Degree
- minimum of 2 years of customer based technical experience in automotive paints
- Computer and software skills
- Communication skills (report writing and data interpretation)
- Good organizational skills (data collection / graphing)
- Interpersonal skills
- Strong customer focus and relationship building skills
- Good problem-solving skills
- Ability to work with 2 component coatings and isocyanates
- Time management skills
- Ability to wear a respirator/all necessary PPE
- being clean shaven for respirator use
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